Reference

Our Terms, Your Rights on royalhoki

Access to royalhoki depends on local law and is available only where permitted in eligible regions. These terms set out how your account, wallet transactions via DANA, OVO, or GoPay, and personal data are handled — so you know exactly where you stand before…

Jurisdiction-dependent accessDANA, OVO, GoPay wallet termsAccount data protectionFair use policyContact rights included
royalhoki Our Terms, Your Rights on royalhoki
POLICY CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have questions about how a specific clause affects your account, how your data is stored after wallet verification, or how to request changes to your personal information, our support team handles these directly. We aim to respond to all policy-related queries within one business day.

Team online

Live Chat Support

Open the live chat window from your account dashboard to raise a legal query or ask about your data rights. Available around the clock for account holders.

Email Policy Requests

Send formal data access or deletion requests, account-closure requests, or policy dispute notices via our registered support email. Responses within one business day.

Account Help Centre

The help centre covers common policy questions — wallet transaction disputes, account suspension appeals, and how to update your DANA, OVO, or GoPay details on file.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Account security on royalhoki uses SSL encryption on all data in transit, including wallet verification steps when you link DANA, OVO, or GoPay. We do not store full e-wallet credentials — only the confirmation token returned after a successful transaction. You can request a full record of data we hold on your account at any time by contacting support.

Cookie Policy

We use session and preference cookies to keep you logged in across mobile and desktop. You can manage cookie settings from your account preferences page without losing your session history.

Data Retention Rules

Account and transaction records are retained as required by applicable regulations. After account closure, most personal data is deleted within 90 days unless local law requires longer retention.

Access and Correction Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or email and we will process it within the timeframe local regulation requires.

Who Handles Your Data

Data processing is handled internally by the royalhoki platform team. We do not sell personal data to third parties. Payment data routes only through the DANA, OVO, or GoPay payment rails you authorise.

Legal and Policy Questions Answered

These are the questions we hear most often about account rights, data handling, and how our terms apply to wallet transactions and platform access in Indonesia.

Access depends on local law and is available only where your jurisdiction permits. Check your local regulations before opening an account — we cannot determine eligibility on your behalf.

We collect your account details, device information, and transaction confirmations when you link DANA, OVO, or GoPay. Full payment credentials are never stored directly on our platform.

Contact our support team via live chat or email with your account ID and a data access request. We will compile and send your data record within the timeframe local regulation requires.

Yes. Submit a deletion request through support chat or email. Most personal data is removed within 90 days of account closure, except records that local law requires us to retain longer.

Once a deposit instruction leaves your e-wallet, the transfer cannot be intercepted mid-route. For disputes, contact support with the transaction reference number and we will investigate within one business day.

We update terms when platform features or regulations change. The current version date is shown at the footer of this page. Continued account use after an update means you accept the revised terms.