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How royalhoki Handles Your Personal Data

When you open an account with us, you share information we take seriously — your name, contact details, and payment wallet data from DANA, OVO, or GoPay.

DANA, OVO, GoPay wallet data protectedAccount access secured with OTP verificationData request handled within reasonable timeframeIndonesia-region data handling applies

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Reach us through live chat on the site, or send a message via our official email channel. For account-specific requests — like unlinking a DANA or OVO wallet — include your registered phone number so we can verify your identity before making any changes.

Team online

Live Chat

Start a chat session from your account dashboard. Our team handles data requests alongside account and wallet queries — available around the clock.

Email Support

Send your data access or deletion request to our support email. Include your registered phone number and the wallet type — DANA, OVO, or GoPay — linked to your account.

Account Settings

Some data preferences — like cookie settings and session history — can be managed directly from your account settings page without contacting support.

HOW WE PROTECT IT

Data Handling, Retention and Account Security

We apply standard encryption to data in transit and at rest, including the wallet references attached to your DANA, OVO, or GoPay transactions. Your account login is protected by OTP verification sent to your registered phone number — so even if someone knows your password, they cannot access your account without that code. Players in Makassar and across Indonesia use the same account security layer. We keep your data for as long as your account is active, and for a period after closure as required by applicable financial record-keeping obligations.

Encryption in Transit

All data moving between your device and our servers — including DANA and OVO wallet references — is encrypted using standard SSL protocols to prevent interception.

OTP Account Access

Every login triggers an OTP sent to your registered mobile number. This step applies whether you access from a phone browser or switch to a desktop session mid-day.

Data Retention Policy

We hold your data while your account is active and for the period required by applicable financial record rules after closure. You may request early deletion via our support channels.

Third-Party Limits

Payment processors like GoPay and DANA receive only the data needed to complete your transaction. We do not share profiling or session data with advertisers or data brokers.

What Information We Hold and Why

royalhoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your username, email address, phone number, and the payment method you link to your account (DANA, OVO, or GoPay). When you top up or withdraw, our system logs the transaction reference and wallet identifier to match your

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balance and confirm the transfer completed. We also store device session data — your browser type, IP address, and login timestamps — to keep your account secure and detect access that looks unusual. If you contact our support team, we keep a record of that exchange
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so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services need to process your transaction — nothing more. Cookies on our site track your
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session state and remember your lobby preferences; you can clear these from your browser settings at any time. Availability of this service depends on local law and eligible regions in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Directly Addressed

These are the questions we hear most often about how your data is handled on royalhoki — from what we store to how you can ask us to remove it.

We collect your username, email address, phone number, and the wallet details you provide — DANA, OVO, or GoPay. We also log device and session data to secure your account at login.

We share only what payment processors need to complete your DANA, OVO, or GoPay transaction. We do not sell your data or share it with advertisers or any unrelated third party.

Send a request via live chat or our support email with your registered phone number. We will verify your identity and provide the relevant account data within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email after closing your account. We process the request and confirm the outcome, subject to any applicable financial record-keeping obligations.

Cookies keep your session active and remember your lobby preferences. They do not store your wallet PIN or password. You can clear cookies from your browser settings at any time without affecting your account.

Wallet references are encrypted in transit and at rest using standard SSL. Only the transaction reference is logged — not your full wallet credentials or payment app PIN.

How royalhoki Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Retention and Account Security

Encryption in Transit

OTP Account Access

Data Retention Policy

Third-Party Limits

Your Privacy Questions, Directly Addressed

01 What personal data does royalhoki collect when I register?

02 Does royalhoki share my data with third parties?

03 How can I request a copy of the data royalhoki holds on me?

04 Can I ask royalhoki to delete my personal data?

05 How do cookies affect my account on royalhoki?

06 Is my DANA or GoPay wallet information stored securely?

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