Reference

What These Terms Cover on royalhoki

These terms set out how your account works on royalhoki — what we expect from you, what you can expect from us, and how transactions via DANA, OVO, and GoPay are handled.

Account rules & eligibilityDANA, OVO, GoPay transactionsDispute & suspension processPolicy updates & notificationsContact paths for account queries
royalhoki What These Terms Cover on royalhoki
CONTACT OUR TEAM

Reach Us About These Terms

Team online

Live Chat

Open the chat window from your account dashboard to ask about a specific clause, a transaction query, or a suspension notice. Our Indonesia support team handles these directly.

Email Support

Send a detailed query to our support address for anything that needs a written record — account changes, term disputes, or GoPay and OVO transaction concerns.

Account Help Centre

Check the Help Centre inside your account for answers on eligibility, DANA deposit rules, withdrawal conditions, and what happens if your account is flagged.

ACCOUNT SECURITY

How We Protect Your Account and Data

Data We Hold

We store only what is needed to run your account — your login credentials, transaction history with DANA, OVO, or GoPay, and support correspondence. We do not sell your data to third parties.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you see activity you did not initiate, contact live chat immediately and we will freeze the account within minutes.

Retention Policy

We keep your account records for as long as required by applicable regulation in Indonesia. When the retention period ends and your account is closed, we delete personal data in line with our internal data-removal process.

Requesting Changes

You can request a correction, export, or deletion of your personal data by contacting support via email with your account ID. We respond to verified requests within a reasonable timeframe under local regulation.

Common Questions About These Terms

Yes. Every deposit via DANA, OVO, or GoPay and every withdrawal is covered by these terms. The payment method does not change your obligations or ours under this agreement.

We update the effective date at the top of this page whenever terms change. If the change is significant, we also send a notification to the contact details linked to your account.

Stop using your account and contact our support team before the effective date of the update. We will close or pause your account and process any eligible pending withdrawals to your registered e-wallet.

Yes. Send a request via email with your account ID. We will verify your identity and provide a summary of the data we hold, in line with applicable data rules in Indonesia.

Accounts may be suspended for suspected fraud, misuse of payment rails like OVO or DANA, or access from ineligible regions. We notify you via your registered contact and explain the next steps.

Reach our Indonesia support team via live chat or email. Provide your account ID and the specific term in question. We review and respond to disputes in writing within a reasonable timeframe.